We want you to be happy with your Maple Aura purchase. This page explains how returns and refunds work.
Starting a return
To request a return or exchange, please contact us through our Contact page with your order number and the item(s) concerned. We will reply with the next steps. Please do not send items back before we have confirmed the return.
Condition of returned items
Items should be unused, unwashed and in their original condition and packaging, with any tags attached. For hygiene reasons, some items such as jewellery worn or used, or bedding that has been opened or used, may not be eligible for return unless faulty.
Damaged, defective or incorrect items
If your item arrives damaged, defective or is not what you ordered, please contact us as soon as possible with your order number and clear photos of the item and packaging. We will arrange a replacement or refund.
Refunds
Once a returned item is received and inspected, we will let you know whether the refund is approved. Approved refunds are issued to your original payment method. The time your bank or card provider takes to show the refund can vary.
Return shipping
Whether return shipping is paid by you or by us depends on the reason for the return, and we will confirm this when you contact us.
Cancellations
If you need to cancel an order, contact us as soon as possible. We can cancel an order only if it has not yet been shipped.
Your legal rights
This policy does not affect any rights you may have under applicable consumer protection law.