Maple Aura (“we”, “us”) respects your privacy. This policy explains what personal information we collect when you visit or shop on this website, how we use it, and the choices you have. We handle personal information in line with applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial legislation.
Information we collect
- Order and account details: name, email address, phone number, billing and shipping addresses, and order history.
- Payment information: payments are processed by our payment providers. We do not store full card numbers on this website.
- Messages: information you send us through the contact form or by email.
- Technical data: IP address, browser type, device information and pages visited, collected through cookies and similar technologies.
- Marketing preferences: your email address if you choose to subscribe to our newsletter.
How we use your information
- To process and deliver orders, handle returns and provide customer support.
- To create and manage your account.
- To send order-related messages.
- To send newsletters and updates, only where you have agreed. You can unsubscribe at any time.
- To keep the website secure, prevent fraud, and improve how it works.
- To meet legal, tax and accounting obligations.
Sharing your information
We do not sell your personal information. We share it only with service providers who help us run the store, such as payment processors, shipping carriers, website hosting, email and analytics services, and only as needed for them to perform their services. We may also disclose information where required by law.
Cookies
This website uses cookies that are necessary for the shopping cart and checkout to work, and may use additional cookies for analytics or marketing. You can control cookies through your browser settings; blocking some cookies may affect how the store works.
Retention and security
We keep personal information only as long as needed for the purposes described above or as required by law. We use reasonable safeguards to protect it, but no method of transmission over the internet is completely secure.
Your rights
You may ask to access, correct or delete the personal information we hold about you, or withdraw your consent to marketing, by contacting us. We will respond as required by applicable law.
Changes to this policy
We may update this policy from time to time. The latest version will always be posted on this page.
Contact us
Questions about this policy or your information? Please use our Contact page.